Member Resources from Carriers

See tables below for resources: You may be feeling concerned about the coronavirus, also referred to as COVID-19. If so, you’re not alone.

  • What are the best resources for information regarding COVID-19?

  • What is COVID-19?
    Coronavirus disease 2019 (COVID-19) is a type of virus that causes respiratory illness — an infection of the airways and lungs.

  • What are the symptoms?
    Patients with COVID-19 have had mild to severe respiratory illness with symptoms of fever, cough, or shortness of breath — similar to the flu.

  • How does it spread?
    The virus is thought to spread person to person — mainly between people who are in close contact with one another (within about 6 feet) through tiny droplets made when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.

  • How can I protect myself and my loved ones?
    Some people are more vulnerable to the virus, including older adults and people with chronic conditions. But everyone should take steps to protect themselves:

    • Avoid close contact with people who are sick.
    • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
    • Try not to touch your eyes, nose, and mouth with unwashed hands.Stay home when you’re sick (except to get medical care). Keep sick children home from school.
    • Cough or sneeze into a tissue or your elbow. Wash your hands afterwards.
    • Clean and disinfect frequently touched objects and surfaces.

Please refer back to this page for the information and resources to help you feel prepared.

Carrier Enhanced Member Benefits 1 Resources
Aetna COVID-19 Testing Screening/diagnostic testing provided at no cost. Member Resources
Telemedicine $0 copay telemedicine through Teledoc (for next 90 days, until 6/4/20). Telemedicine Resources
Pharmacy Aetna is waiving early refill limits on 30-day prescription maintenance medications for all members with pharmacy benefits administered by CVS Caremark. CVS Pharmacy is waiving home delivery charges immediately. Aetna & CVS Health 
Other Members diagnosed with COVID-19 will receive a care package with over-the-counter medications and cleaning supplies. **NEW** Waiving copays and cost-sharing for in-patient hospital admissions related to COVID-19 through 6/1/20.  
Anthem Blue Cross COVID-19 Testing Screening/diagnostic testing provided at no cost. Member Resources
Telemedicine Anthem offers telemedicine through LiveHealth Online. On March 17, 2020, Anthem announced they are waiving the cost of LiveHealth Online visits for members through June 14, 2020.     LiveHealth Online
Pharmacy Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible. FAQ's
Other ***NEW***Members will not have to pay anything out of pocket if they get care for COVID-19 from doctors, hospitals and other health care professionals in their plan’s network from April 1, 2020 through May 31, 2020.  
Blue Shield of California COVID-19 Testing Screening/diagnostic testing provided at no cost.               Member Resources 
Telemedicine Blue Shield offers telemedicine through Teladoc. Blue Shield  will waive out-of-pocket costs for most of its members to use Teladoc Health’s virtual care service until May 31, 2020. Frequently Asked Questions
Pharmacy  Blue Shield is offering members early prescription refills if they cannot access their current supply of medication or require an additional supply. Blue Shield News Center
Other There are no prior approvals needed for COVID-19 treatment. Blue Shield will waive copays, coinsurance, and deductibles for COVID-19 treatments received between March 1 – May 31, 2020.  
Cigna COVID-19 Testing Cigna will waive costs for COVID-19 testing and treatment related care through May 31, 2020. Member Resources
Telemedicine $0 telemedicine for visits related to screening, diagnosis, and testing for COVID-19 through May 31, 2020  
Guardian     Guardian Resources
The Hartford Other Priority handling procedures for COVID-19 claims-expedite review without additional medical evidence. Member Resources
Health Net COVID-19 Testing Screening/diagnostic testing provided at no cost.  Member Resources
Telemedicine Health Net offers telemedicine through Teladoc. $0 telemedicine offered during the state of emergency.  
Pharmacy Members that are quarantined and need an emergency supply of their medications should call Health Net at 1-800-400-8987 for assistance. Waived prescription refill limits for medically necessary COVID-19 related services, and relaxed restrictions on home and mail delivery of prescriptions.  
Other Cost-sharing is waived for doctor office, urgent care and outpatient hospital (including emergency dept) visits for medically necessary COVID-19 related services.  
Kaiser Permanente COVID-19 Testing Screening/diagnostic testing provided at no cost. Member Resources
Telemedicine Kaiser Permanente members can access phone, video, and email telehealth options.  
Other As of April 1, Kaiser Permanente is waiving member out-of-pocket costs for inpatient and outpatient services when treating COVID-19. Members who are diagnosed with COVID-19 will not have to pay co-pays or other cost-share related to their medical care and treatment of COVID-19, even if they have to stay in the hospital. This waiver applies to all admissions whose date of service is from April 1 to May 31 (unless superseded by government action or extended by Kaiser Permanente). ***NEW*** Free mental health app, mY Strength, for all members. COVID Treatment Cost Info
Lincoln     FAQ's
Member Resources
MetLife   If an employee's hours fall below the minimum, they will be treated as if they are on an approved leave of absence, and will remain eligible for coverage for 60 days within the plan they were in prior to the hours reduction. Member Resources
Navia     Member Resources
Oscar Health COVID-19 Testing Screening/diagnostic testing provided at no cost. Member Resources
Telemedicine Oscar Health offers telemedicine through Doctor on Call, offered at $0 copay for members regarding COVID-19 treatment.  
Principal     Member Resources
Prudential     Member Resources
Sharp Health Plan COVID-19 Testing Screening/diagnostic testing will be covered under the member's standard plan benefits. Member Resources
Telemedicine Video and phone appointments are convenient and safe, and are being provided free of charge to Sharp Rees-Stealy Medical Group patients, regardless of insurance type. Member FAQ
Pharmacy Some health plans are allowing a 14-day supply of maintenance medications to be refilled early.  
The Standard     Member Resources
Coping with the Novel Coronavirus January 2020
CoronaVirus Tips to Protect Yourself and Others
COVID-19 External Statement
Emotional Well-Being During the COVID-19 Pandemic (video)
Travel and Short Term Disability Resource
Sun Life    Sun Life will promptly pay all valid STD claims in which an eligible member has a qualifying and documented medical event, including an event related to COVID-19 (Coronavirus). Member Resources
Sutter Health Plus COVID-19 Testing Screening/diagnostic testing provided at no cost. Member Resources
Telemedicine Sutter Health offers telemedicine through My Health Online.  
UnitedHealthcare COVID-19 Testing Screening/diagnostic testing provided at no cost.  Member Resources
Telemedicine Expanded access to telehealth to make it easier for you to connect with health care providers from the comfort and safety of your home. Sign in to your health plan account to access your existing telehealth benefit.  
Pharmacy Members can obtain early prescription refills by calling the number on their UnitedHealthcare or OptumRx member ID. Member FAQ
UNUM     Member Resources

EAP and Wellbeing Carriers Resources Resource Links/Phone Numbers
Aetna Open to all Aetna Members 833-327-2386
Anthem Open to all Anthem Members  
Calm Free emotional wellbeing app Curation of Meditations and Resources
Castlight Resources Find a test site center COVID-19 Test Site Finder
Claremont   COVID-19 Resource Center
CompPsych   Member Resources
Health Advocate
IHC / WorkLife Matters
MetLife From financial tips to expert-backed ways to stay calm and mindful Financial Wellness hub
Modern Health Mental well-being resources to everyone in our global community for free Modern Health free community resources
UHC Free Emotional-Support Help Line available for members suffering from fear or stress due to COVID-19, open 24/7 866-342-6892

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